Contact Us
Our support team helps thousands of German A1 exam candidates every month. Whether you need help with practice tests, account issues, or study strategies for the Goethe-Institut and telc exams, we are ready to assist you.
Email Support
For questions about your account, exam preparation strategies, or technical issues with our platform:
support@deutschpass-a1.deWe typically respond within 24 hours on business days.
Frequently Asked Questions
Find instant answers to common questions about A1 exam format, practice tests, scoring, and account management in our FAQ section.
Browse FAQ →Share Your Feedback
Your experience matters to us. Help us improve DeutschPass by sharing suggestions for new features, reporting issues, or telling us about your exam success story.
Share Your FeedbackOur Location
DeutschPass is headquartered in Berlin, Germany – the heart of Europe's German language learning community.
How We Can Help
Our team specializes in supporting German A1 exam candidates. Here's what we can assist you with:
Exam Format Questions
Understanding the structure of Goethe-Institut Start Deutsch 1 and telc Deutsch A1 exams, including timing, sections, and scoring criteria.
Technical Support
Assistance with account access, practice test issues, audio playback problems, or any platform-related questions.
Study Recommendations
Personalized advice on how to improve your Listening, Reading, Writing, and Speaking skills based on your practice test results.
Account & Billing
Questions about your subscription, payment methods, invoices, or account settings.
Support Information
Support Languages
We provide support in English and German.
Response Time
Our team responds to all inquiries within 24 hours during business days (Monday-Friday). Urgent technical issues are prioritized.
Before Contacting Us
To help us assist you faster, please include your account email and a detailed description of your question or issue. For technical problems, screenshots are helpful.
Get in Touch
Have questions about DeutschPass or need help with your account? We're here to help.