联系我们
对DeutschPass有疑问或需要账户帮助？我们随时为您服务。
我们的支持团队每月帮助数千名德语A1考试考生。无论您需要练习测试、账户问题还是Goethe-Institut和telc考试学习策略方面的帮助，我们随时准备为您提供支持。
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Your experience matters to us. Help us improve DeutschPass by sharing suggestions for new features, reporting issues, or telling us about your exam success story.
发送反馈Our Location
DeutschPass is headquartered in Berlin, Germany - the heart of Europe's German language learning community.
How We Can Help
Our team specializes in supporting German A1 exam candidates. Here's what we can assist you with:
Exam Format Questions
Understanding the structure of Goethe-Institut Start Deutsch 1 and telc Deutsch A1 exams, including timing, sections, and scoring criteria.
Technical Support
Assistance with account access, practice test issues, audio playback problems, or any platform-related questions.
Study Recommendations
Personalized advice on how to improve your Listening, Reading, Writing, and Speaking skills based on your practice test results.
Account & Billing
Questions about your subscription, payment methods, invoices, or account settings.
Support Information
Support Languages
We provide support in English and German.
Response Time
Our team responds to all inquiries within 24 hours during business days (Monday-Friday). Urgent technical issues are prioritized.
Before Contacting Us
To help us assist you faster, please include your account email and a detailed description of your question or issue. For technical problems, screenshots are helpful.
取得联系
对DeutschPass有疑问或需要帐户帮助？我们随时为您提供帮助。